Return & Exchange Policy for Reviewtly

We love what we wear, and we want you to love yours too! If for any reason your new outfit isn’t quite right, don’t fret! We offer a flexible return and exchange policy to ensure you find the perfect fit and style.

Eligibility:

  • You can return or exchange most regular-priced items within 7 days of receiving your order.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Original packaging is preferred, but not mandatory.
  • Items bought on sale or during promotional periods may have different return/exchange policies. Please refer to the product description for specific details.

Exceptions:

  • Sale items (unless otherwise stated)
  • Swimwear (for hygiene reasons)
  • Undergarments (for hygiene reasons)
  • Personalized items
  • Jewelry (unless damaged)

Returning an Item:

  1. Visit our returns portal at [Link to returns portal] or contact our customer service team at [Phone number] or [Email address].
  2. We’ll send you a pre-paid return shipping label via email.
  3. Securely pack the item(s) in their original packaging, or suitable alternative, with the packing slip.
  4. Attach the return shipping label to the package.
  5. Drop off the package at any location of the designated carrier.

Exchanging an Item:

  1. Follow steps 1-3 from the return process above.
  2. In the reason for exchange section, specify the item you wish to exchange for.
  3. Our customer service team will confirm the availability of the desired item and assist you with completing the exchange. You may need to place a new order for the desired item, and your return will be processed separately.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your bank or credit card issuer.
  • Please allow [Number] business days for your refund to be processed.

Shipping Costs:

  • Standard return shipping is [Free/Chargeable].
  • Exchange shipping may apply depending on the specific item and reason for exchange.

Customer Service:

If you have any questions about our return and exchange policy, please don’t hesitate to contact our customer service team at [Phone number] or [Email address]. We’re happy to help!

Additional Notes:

  • We reserve the right to deny returns or exchanges that do not comply with this policy.
  • This policy is subject to change without prior notice.

Remember, we want you to look and feel fabulous! If you have any concerns about your purchase, please reach out. We’re here to make sure you love your new clothes!

By using our website, you agree to the terms and conditions of this Return and Exchange Policy.

Please note: This is a template and you may need to modify it based on your specific business needs and local regulations. Be sure to consult with a lawyer if you have any questions about your legal obligations regarding returns and exchanges.

I hope this revised version is more suitable for your clothing website!